Casino VIP Club
The Torquellagrandstay Casino VIP Club is a members-only tier designed for guests who regard the gaming floor as an integral part of their travel experience rather than an occasional diversion. Membership is extended by invitation to frequent visitors and high-frequency players who value privacy, elevated service ratios, and access to table limits unavailable on the main floor. The program is structured around genuine relationship - each member is assigned a dedicated host who learns preferences across games, dining, and scheduling, ensuring that every visit feels coordinated rather than improvised.
Private Baccarat Salon Access
Members unlock a separate six-table salon with elevated limits, personal floor hosts, and soundproofing that creates a genuinely distinct atmosphere from the main gaming floor.
Priority Room Upgrades
VIP Club members receive automatic room category upgrades when availability permits, ensuring the Pyrmont Sandstone Suite or Ultimo Penthouse is ready before standard check-in time.
Dedicated Host Assignment
A named personal host manages every aspect of the member's visit - from dining reservations at Almanac to arranging harbor cruise transfers - so nothing requires a phone queue.
Express Check-In Lane
A private check-in suite on level two means VIP members bypass the main lobby entirely, moving directly from the valet to their room in under four minutes.
Complimentary Valet Parking
All VIP Club members receive unlimited complimentary valet parking throughout their stay, with vehicles stored in the secured lower-ground facility beneath the property.
Annual Members Gala Dinner
Once each year, the Club hosts an invitation-only gala dinner in the Almanac private dining room, where Chef Reyes prepares an exclusive menu and members are recognised for their loyalty with tiered rewards.