Cookie Policy
Last Updated: 1 July 2025
This Cookie Policy applies to the website operated by , registered at , trading as Torquellagrandstay (hereinafter referred to as "we", "us", or "our"). This policy explains how we use cookies and similar tracking technologies when you visit our website, and how you can manage your preferences.
By continuing to browse or use our website, you acknowledge that you have read and understood this Cookie Policy. If you have any questions, you may contact us at info@torquellagrandstay.com.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. They are widely used by website operators to make websites work efficiently, to improve the user experience, and to provide information to the owners of the site.
Cookies allow a website to recognise your device across multiple pages within a single visit (using "session cookies") or across multiple visits over time (using "persistent cookies"). Cookies are not programs and cannot carry viruses or install malware on your device.
In addition to cookies, we may also use other similar tracking technologies such as web beacons (also known as "pixel tags" or "clear GIFs"), local storage objects, and scripts. These technologies work in a similar way to cookies and are used for comparable purposes. References to "cookies" in this policy include these similar technologies unless stated otherwise.
2. Why Do We Use Cookies?
We use cookies and similar technologies for the following general purposes:
- To ensure our website functions correctly and securely;
- To remember your preferences and settings during your visit;
- To understand how visitors interact with our website (analytics);
- To deliver relevant advertising and marketing communications;
- To protect against fraud and abuse;
- To comply with legal and regulatory obligations applicable to the hotel and casino industry in New South Wales, Australia.
3. Types of Cookies We Use
We categorise the cookies used on the Torquellagrandstay website into the following types:
3.1 Strictly Necessary (Essential) Cookies
These cookies are required for the website to function and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms. Without these cookies, services you have asked for cannot be provided. Essential cookies do not require your consent under applicable Australian privacy laws, but we inform you about them in the interest of transparency.
- Session management cookies: Maintain your session as you navigate between pages.
- Security cookies: Protect our website and your data from fraudulent activity.
- Load-balancing cookies: Ensure that network traffic is distributed across our servers to maintain site performance.
- Cookie consent cookies: Record your cookie preferences so we do not ask you repeatedly.
3.2 Performance and Analytics Cookies
These cookies help us understand how visitors use our website by collecting and reporting information anonymously or pseudonymously. This information helps us improve how our website works and measure the effectiveness of our content. These cookies require your consent.
- Google Analytics (_ga, _gid, _gat): These cookies are set by Google LLC and allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are most and least popular. All information these cookies collect is aggregated and therefore anonymous. For more information, visit Google's Privacy Policy .
- Cloudflare (_cfruid, __cflb, cf_clearance): Cloudflare, Inc. provides us with content delivery network (CDN) and security services. These cookies are used to identify trusted web traffic, manage bot mitigation, and optimise performance. They may also be used to prevent denial-of-service (DoS) attacks. For more information, visit Cloudflare's Privacy Policy .
3.3 Functional Cookies
Functional cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
- Language preference cookies: Remember the language or region you have selected.
- Booking preference cookies: Store your room selection or reservation details during the booking process.
- Accessibility cookies: Remember settings such as text size or contrast preferences.
3.4 Marketing and Advertising Cookies
These cookies are used to track visitors across websites with the intention of displaying advertisements that are relevant and engaging. They may be used by us and by our trusted advertising partners to build a profile of your interests and show you relevant advertisements on other websites. These cookies require your consent. Note that we comply with all responsible gambling advertising requirements under New South Wales and Commonwealth legislation.
- Meta Pixel (Facebook Pixel): Set by Meta Platforms, Inc., this pixel tracks conversions from Facebook and Instagram advertisements, optimises ads, builds targeted audiences, and retargets users who have already taken some kind of action on our website. For more information, visit Meta's Privacy Policy .
- Google Ads / Google Tag Manager (IDE, _gcl_au, AW-*): These cookies are used by Google LLC to serve personalised advertisements on the Google Display Network and to measure the effectiveness of Google Ads campaigns. For more information, visit Google's Privacy Policy .
- LinkedIn Insight Tag: Set by LinkedIn Ireland Unlimited Company, this tag enables in-depth campaign reporting and helps us better understand visitors who may be travelling for business or attending conferences at Torquellagrandstay. For more information, visit LinkedIn's Privacy Policy .
- TikTok Pixel: Used to track visitor behaviour following interaction with TikTok advertisements and to build custom audiences for future campaigns. For more information, visit TikTok's Privacy Policy .
- Remarketing and retargeting cookies: Used to display targeted advertisements to users who have previously visited our website when they visit other websites across the internet.
4. Cookie Details Table
The list below provides a detailed reference of the key cookies currently in use on the Torquellagrandstay website.
Note: Cookie durations and names may vary and are subject to change by third-party providers. We endeavour to keep this list current but recommend consulting each provider's own privacy documentation for the most up-to-date information.
5. Your Consent
In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as international best practices such as those outlined in the EU General Data Protection Regulation (GDPR) as it may apply to visitors from the European Economic Area, we seek your informed consent before placing non-essential cookies on your device.
When you first visit the Torquellagrandstay website, you will be presented with a Cookie Consent Banner that allows you to:
- Accept All Cookies: You consent to all categories of cookies described in this policy, including analytics and marketing cookies.
- Accept Necessary Only: Only strictly necessary cookies will be set. Analytics, functional, and marketing cookies will not be activated.
- Manage Preferences: You may customise which categories of cookies you accept by toggling individual cookie categories on or off.
Your consent preferences are recorded and stored so that we do not repeatedly ask for your consent on subsequent visits. You may withdraw or change your consent at any time by accessing our Cookie Preference Centre available at the footer of every page of our website, or by adjusting your browser settings as described in Section 6 below.
Please be aware that withdrawing consent for certain cookies may affect the functionality of parts of our website, including the online reservation system and certain personalisation features.
6. Managing and Controlling Cookies
In addition to the Cookie Preference Centre on our website, you have several other options to control and manage cookies:
6.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically configure your browser to:
- Block all cookies;
- Block third-party cookies only;
- Delete existing cookies when you close your browser;
- Receive a notification when a cookie is set.
Please refer to the help documentation of your browser for instructions on how to manage cookies:
Please note that restricting cookies may impact your experience on our website, and some features may not operate as intended.
6.2 Opt-Out Tools Provided by Third Parties
You may also opt out of certain third-party cookies directly through the following tools:
- Google Analytics Opt-Out: You can install the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics.
- Google Ads Personalisation: Manage your preferences at Google Ad Settings .
- Meta (Facebook) Ad Preferences: Manage your preferences at Facebook Ad Preferences .
- LinkedIn Opt-Out: Manage your preferences at LinkedIn Ad Settings .
- Network Advertising Initiative (NAI): You can opt out of interest-based advertising from participating companies at optout.networkadvertising.org .
- Your Online Choices (for EU/EEA users): youronlinechoices.com .
6.3 Mobile Devices
On mobile devices, you may be able to limit ad tracking through your device's operating system settings. Please consult your device's help documentation for specific guidance, as options may vary by operating system and version.
7. Cookies and Responsible Gambling
As a licensed casino operator, takes its responsible gambling obligations seriously. We do not use cookies or tracking technologies to target individuals who have self-excluded, registered with gambling exclusion schemes, or who are otherwise restricted from gambling-related content. If you believe you have received targeted gambling advertising in error, please contact us immediately at info@torquellagrandstay.com.
8. Cookies and Children
Our website is not directed to individuals under the age of 18 years. We do not knowingly use cookies or similar technologies to collect personal information from children under the age of 18. If you are a parent or guardian and you believe your child has provided us with personal data through our website, please contact us at info@torquellagrandstay.com so that we may take appropriate action.
9. International Transfers of Data Collected via Cookies
Some of the third-party cookie providers listed in this policy, including Google LLC, Meta Platforms Inc., and LinkedIn Ireland Unlimited Company, may process data collected through cookies outside of Australia. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with the Australian Privacy Principles and, where applicable, the GDPR.
By accepting non-essential cookies on our website, you acknowledge that the data collected may be transferred to and processed in countries outside Australia, including the United States of America and the European Union.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable laws, or changes to our business. Any updates will be published on this page with a revised "Last Updated" date. Where material changes are made, we will take reasonable steps to notify you, which may include displaying a prominent notice on our website or sending an email to registered users.
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.
11. Privacy Policy
This Cookie Policy should be read in conjunction with our full Privacy Policy, which provides further detail about how collects, uses, stores, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy is available at torquellagrandstay.com/privacy-policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies and similar tracking technologies, please contact us using the details below:
- Legal Entity:
- Trading As: Torquellagrandstay
- Address:
- Email: info@torquellagrandstay.com
We will endeavour to respond to all enquiries within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).