Terms of Use

Last updated: June 2025

Welcome to torquellagrandstay.com (the "Website"), the official online presence of Torquellagrandstay, a hotel-casino located in Pyrmont, New South Wales, Australia. This Website is owned and operated by , a company registered under the laws of Australia, with its registered address at .

Please read these Terms of Use ("Terms") carefully before accessing or using this Website. By accessing, browsing, or otherwise using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable Australian laws and regulations. If you do not agree to these Terms, you must immediately cease using this Website.

1. Acceptance of Terms

By accessing or using the Website at torquellagrandstay.com, you enter into a legally binding agreement with . These Terms govern your use of the Website, including all content, features, services, reservations, and information made available through it.

reserves the right to amend, update, or replace these Terms at any time and at its sole discretion. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of the Website following the posting of updated Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

These Terms apply to all visitors, registered users, and any other persons who access or use the Website, regardless of their location. However, certain services may only be available to users located in, or accessing services from, Australia.

2. Age Restriction

Access to and use of this Website, and any services offered through it (including hotel reservations, casino-related information, promotions, and loyalty programmes), is strictly restricted to individuals who are 18 years of age or older.

By using this Website, you represent and warrant that you are at least 18 years of age. This requirement is consistent with applicable Australian laws, including but not limited to the Casino Control Act 1992 (NSW) and related gaming regulations in New South Wales, which prohibit minors from participating in or accessing casino gambling services.

If becomes aware, or has reasonable grounds to believe, that a user is under the age of 18, it reserves the right to immediately suspend or terminate that user's access to the Website and any associated services without notice.

Parents and legal guardians are encouraged to monitor and supervise the online activities of minors and to implement appropriate parental control tools to prevent access to this Website by persons under 18.

3. User Obligations

As a user of this Website, you agree to use it solely for lawful purposes and in a manner that does not infringe the rights of any third party, or restrict or inhibit anyone else's use and enjoyment of the Website. You agree to comply with all applicable Australian federal and state laws and regulations, including but not limited to privacy laws, consumer protection laws, and anti-money laundering legislation.

3.1 Prohibited Conduct

You must not use this Website to:

Engage in any unlawful, fraudulent, deceptive, or misleading activity;
Attempt to gain unauthorised access to any part of the Website, its servers, or any system or network connected to it;
Transmit any viruses, malware, spyware, or any other harmful or disruptive code;
Collect or harvest personal data of other users without their express consent;
Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without the express written permission of ;
Use automated scripts, bots, scrapers, or similar tools to access, collect data from, or interact with the Website;
Post, upload, or transmit any content that is defamatory, obscene, offensive, discriminatory, or otherwise objectionable;
Interfere with or disrupt the integrity or performance of the Website or its related services;
Violate any applicable law, regulation, or code of conduct.

3.2 Account Responsibilities

Where you create an account on this Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify immediately of any unauthorised use of your account or any other breach of security. will not be liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Accuracy of Information

You agree to provide accurate, current, and complete information when making reservations, registering for an account, or otherwise submitting information through this Website. Providing false or misleading information may result in the cancellation of reservations, termination of account access, and potential legal consequences.

4. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of or its content suppliers and is protected under Australian and international intellectual property laws, including the Copyright Act 1968 (Cth) and the Trade Marks Act 1995 (Cth).

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes only. No content from this Website may be reproduced, distributed, modified, displayed, republished, or otherwise exploited without the prior written consent of .

5. Privacy and Data Protection

is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out therein. Information collected through this Website is used to provide and improve services, process reservations, communicate with users, and comply with legal obligations.

By using this Website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy, available on this Website, for full details on how your information is handled.

6. Disclaimer of Warranties

This Website and all content, services, and information provided through it are offered on an "as is" and "as available" basis, without any representations or warranties of any kind, either express or implied, to the fullest extent permitted by applicable law.

does not warrant that:

The Website will be uninterrupted, timely, secure, or error-free;
Any information obtained through the Website will be accurate, complete, or reliable;
Defects in the Website will be corrected;
The Website or its servers are free of viruses or other harmful components.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by any legislation (including the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded or limited.

7. Limitation of Liability

To the maximum extent permitted by applicable Australian law, including the Australian Consumer Law, , its directors, officers, employees, agents, contractors, licensors, and service providers shall not be liable for any:

Direct, indirect, incidental, special, consequential, or punitive damages;
Loss of profits, revenue, data, goodwill, or business opportunities;
Damages arising from your use of, or inability to use, this Website or its services;
Damages resulting from any errors, omissions, interruptions, or inaccuracies in the content of this Website;
Unauthorised access to or alteration of your transmissions or data;
Any other matter relating to this Website or these Terms.

This limitation of liability applies regardless of whether such damages are based on contract, tort (including negligence), strict liability, or any other legal or equitable theory, even if has been advised of the possibility of such damages.

Where legislation implies a guarantee, condition, or warranty that cannot be excluded, the liability of is limited, to the extent permitted by law, to the re-supply of the services or the payment of the cost of re-supply of the services, at the sole discretion of .

8. Third-Party Links and Content

This Website may contain links to third-party websites, resources, or services that are not owned or controlled by . Such links are provided for your convenience only and do not constitute an endorsement or recommendation by of those third-party websites or their content.

has no control over, and assumes no responsibility for, the content, privacy policies, practices, or terms of any third-party websites. We strongly encourage you to review the terms and privacy policies of any third-party websites you visit.

9. Responsible Gambling

is committed to promoting responsible gambling in accordance with applicable Australian laws and regulations, including the Casino Control Act 1992 (NSW) and any codes of practice issued by relevant New South Wales regulatory authorities.

Gambling is intended to be an enjoyable form of entertainment. If you or someone you know is experiencing difficulties related to gambling, we encourage you to seek help from dedicated support services, including:

Gambling Help Online: www.gamblinghelponline.org.au
Gambling Help NSW: 1800 858 858 (free call, available 24 hours a day, 7 days a week)
Lifeline Australia: 13 11 14

supports patrons in setting personal limits and accessing self-exclusion programmes where available. Please contact our staff for more information on responsible gambling support options available at our premises.

10. Dispute Resolution

10.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or any services provided by , you agree to first attempt to resolve the matter informally by contacting in writing at:

Website: torquellagrandstay.com

We will make reasonable efforts to address and resolve your concerns within a reasonable timeframe, generally within 30 days of receiving your written notice.

10.2 Formal Dispute Resolution

If the dispute cannot be resolved informally, either party may refer the matter to mediation or arbitration conducted in New South Wales, Australia, in accordance with the rules of a recognised Australian dispute resolution body, such as the Australian Disputes Centre (ADC) or the Resolution Institute, unless otherwise required by applicable law.

10.3 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, and the applicable federal laws of the Commonwealth of Australia, without regard to any conflict of law principles. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia, to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

10.4 Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other non-excludable statutory right. Where any provision of these Terms is inconsistent with your statutory rights, those statutory rights shall prevail to the extent of the inconsistency.

11. Termination

reserves the right, in its sole discretion, to terminate or suspend your access to the Website and any related services, with or without notice, for any reason, including but not limited to a breach of these Terms, fraudulent or unlawful conduct, or any other conduct that determines, in its sole discretion, to be harmful to the Website, other users, or third parties.

Upon termination, your right to use the Website will immediately cease. Provisions of these Terms which by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, and dispute resolution provisions.

12. Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from the remaining provisions and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

13. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or policies published by on this Website, constitute the entire agreement between you and with respect to your use of this Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Website.

14. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Use, please contact us at: